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A Series On Trust - Part 3: Building Trust

Kristin Schleicher

As I stated before, if I had to choose just one lecture for all my future clients, it would be TRUST.

I’ve consistently found that one of the most impactful lessons for my clients is the importance of trust within their teams: it’s a game-changer and the basis of effective leadership.

When team members trust one another, they feel safe to express ideas, take risks, and collaborate

more effectively. Trust fosters an environment where innovation can flourish and where problems are solved more swiftly and creatively.

Building trust, however, requires consistent effort and transparency. It involves clear communication, integrity, and accountability.

Leaders must walk the talk, showing that they value trust not just in words but through their actions. This means being honest about challenges, sharing credit for successes, and being open to feedback.

Furthermore, effective leaders actively listen to their team members, demonstrating empathy and understanding. They recognize that each individual brings unique strengths and perspectives to the table, and they encourage diverse viewpoints to drive better decision-making.

Ultimately, when leaders prioritize trust and integrity, they inspire their teams to do the same, leading to a more cohesive, motivated, and high-performing organization. Through consistent and genuine efforts, they pave the way for sustained success and a positive, inclusive workplace culture.


How did trust influence your career?

1 0 E S S E N T I A L A C T I O N S F O R L E A D E R S T O B U I L D T R U S T

trust in people

Communicate Openly and Transparently

Honest and regular sharing of information prevents misunderstandings and fosters

mutual respect.

Lead by Example

Demonstrating the behaviors and values you expect from your team earns their trust and respect.

Show Empathy and Support

Active listening and genuine care for team members' concerns build strong emotional connections.

Be Accountable

Owning up to mistakes and encouraging accountability transforms errors into learning opportunities.

Empower and Develop Others

Delegating responsibilities and providing growth opportunities show confidence in

team members’ abilities.

Recognize and Appreciate Contributions

Celebrating achievements and providing constructive feedback makes team members feel valued.

Foster Collaboration and Inclusiveness

Encouraging diverse perspectives and teamwork fosters a sense of belonging and

collective trust.

Maintain Consistency

As a leader, your actions speak louder than words. Reliability and fairness in actions and decisions establish a predictable and trustworthy environment.

Be Transparent About Decision-Making

Explaining the rationale behind decisions and involving team members in the process demonstrates respect for their input.

Invest in Building Relationships

Getting to know team members personally and professionally strengthens trust and



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